of Milano
of Trento
of Padova
of Design
of Italy
Bolzano
Magistri Cumacini
Trento
Marconi Rovereto
Customer Service Specialist
Under supervision of the Business Administrator, serve as the first point of contact for customers requiring technical support. The Customer Service Specialist creates and assigns service tickets to the appropriate departments, monitors service ticket statuses and follows up with technicians to ensure issues are resolved in a timely manner.
Field Maintenance Technician
Under direct supervision of the Maintenance and Reliability Supervisor, performs preventive maintenance of BLM equipment at the customer sites. Completes necessary procedures as outlined in customer’s maintenance contracts and fulfills related duties. Facilitates timely resolutions to customer issues and/or questions while maintaining a positive client relationship.
Field Service Technician
Under direct supervision of the Service Manager, performs new equipment installations, preventive maintenance, troubleshooting, and emergency repair of BLM equipment at the customer site. Facilitates timely resolutions to customer issues and/or questions while maintaining a positive client relationship.
Purchasing Coordinator
Under supervision of Chief Financial Officer, the Purchasing Coordinator is responsible for coordinating and managing all activities related to purchase orders, not limited to but including; creating new orders, updating pricing and quantities, managing due dates, and coordinating with vendors as needed.
Technical Trainer Application Specialist
Under minimal supervision of the Training Development and Laser Applications Support Manager, the Technical Trainer and Applications Specialist, conducts internal and/or external training courses for both customers, or BLM Group personnel, and provides direct support to the Laser Applications Support team.
Laser Optics Technician
Under the supervision of the Senior Project Manager, the Laser Optics Technician will maintain the day-to-day Optics service operations, including technical administrative and customer relation functions, as well as, assist the Technical Services/Optics Supervisor, Senior Project Manager as needed.
Project Administration Coordinator
Under supervision of the Senior Project Manager, the Project Administration Coordinator will maintain the day-to-day administrative functions within the post-sale Laser, Saw, End-forming Department and will assist the Project Management department as needed.
