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Technical Assistance Assessment Questionnaire

Thank you for taking part in this survey.

Where required, please indicate:

  • the level of importance - rating from 1 (inadequate) to 5 (excellent)
  • the level of satisfaction or probability - rating from 1 (very dissatisfied) to 10 (very satisfied)
Country and machine
*  
Choose your country:
*  
Choose the machine that was installed:
1. Telephone assistance

Please indicate your level of satisfaction of the following items related to telephone technical support (rate each item from 1 (inadequate) to 5 (excellent))

 
Ease of contacting technical assistance over the phone
5
4
3
2
1
 
Speed in solving the problem
5
4
3
2
1
 
Effectiveness of the suggested solutions
5
4
3
2
1
 
Remote telediagnoistics response (if applicable)
5
4
3
2
1
 
Politeness of personnel
5
4
3
2
1
 
Notes
2. On-site Service Visit

Please indicate your level of satisfaction of the following items related to the service visit at your facility (rate each item from 1 (inadequate) to 5 (excellent))

 
Timeliness of intervention
5
4
3
2
1
 
Speed in solving the problem
5
4
3
2
1
 
Effectiveness of repairs
5
4
3
2
1
 
Punctuality in delivering spare parts according to the times promised when the order was placed
5
4
3
2
1
 
Politeness of personnel
5
4
3
2
1
 
Notes
*  
3. Areas for Improvement

Please indicate the areas you think need the greatest improvement (choose up to three)

Politeness and friendliness of personnel
Effectiveness of repairs
Ease of contacting technical assistance over the phone
Speed in solving the problem
Effectiveness of the suggested solutions
Tele-diagnostic effectiveness
Timeliness of intervention
Punctuality in delivering spare parts according to the times promised when the order was placed
4. Satisfaction with the service provided

How satisfied are you with the machine installation service provided?

(Give a score from 1 to 10 where 1 = not at all satisfied to 10 = very satisfied).

 
10
9
8
7
6
5
4
3
2
1
5. Recommendation to another company

How likely would you be to recommend the BLM GROUP to another company who is interested in tube fabrication equipment ?

(Answer the question providing a rating from 1 to 10, where 1 = not at all likely and 10 = extremely likely).

 
10
9
8
7
6
5
4
3
2
1
6. Customer Data

As a token of our appreciation for your participation in this survey your name will be entered into a drawing to win an iPad Air 2.

To enter the prize drawing, please provide us with the following information.

The winner will be contacted directly by a member of BLM GROUP.

Please read the Privacy Policy page for more information on personal data management.

As a token of our appreciation for your participation in this survey your name will be entered into a drawing to win an iPad Air 2.

To enter the prize drawing, please provide us with the following information.

The winner will be contacted directly by a member of BLM GROUP.

 

 
First name
 
Last name
 
Title
 
Company name
 
Serial number of machine installed
 
Do you wish to be contacted by our service department?
No
Yes
 
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