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Technical Assistance Assessment Questionnaire

We value your feedback on our technical assistance service.

To answer, please rank each of the following items from 1 (inadequate) to 4 (excellent).

*  
Feedback on:
*  
Machine owner
ADIGE-SYS
ADIGE
BLM
1. Installation

Please indicate your level of satisfaction for the following items related to the installation of a new machine and the training you received.

 
Machine commissioning rapidity
4
3
2
1
 
Correct commissioning
4
3
2
1
 
Comprehensive training on all aspects of machine use and its potentials
4
3
2
1
 
Politeness and friendliness of personnel
4
3
2
1
 
Notes
2. Telephone assistance

Please indicate your level of satisfaction for the following items related to technical interventions over the phone.

 
Ease of contacting technical assistance over the phone
4
3
2
1
 
Rapidity in solving the problem
4
3
2
1
 
Efficacy of the suggested solutions
4
3
2
1
 
Remote assistance rapidity (if available as a service)
4
3
2
1
 
Politeness of personnel
4
3
2
1
 
Notes
3. Technical interventions on-site

Please indicate your level of satisfaction for the following items related to technical interventions on-site at your facility.

 
Timeliness of intervention
4
3
2
1
 
Rapidity in solving the problem
4
3
2
1
 
Efficacy of the suggested solutions
4
3
2
1
 
Punctuality in delivering spare parts according to the times agreed on the order
4
3
2
1
 
Politeness of personnel
3
2
1
 
Notes
*  
4. Areas to be improved

Please indicate the areas you think need to be improved greatly (choose up to three)

Machine commissioning rapidity
Correct commissioning
Comprehensive training on all aspects of machine use and its potentials
Politeness and friendliness of personnel
Efficacy of interventions
Completeness of documentation
Ease of contacting technical assistance over the phone
Rapidity in solving the problem
Efficacy of the suggested solutions
Remote servicing efficacy
Timeliness of intervention
Punctuality in delivering spare parts according to the times agreed on the order
 
Notes
5. Satisfaction on supplied service as a whole

As a whole, was the service level supplied by technical assistance lower that/in line with/higher than your expectations?

 
+2
+1
0
-1
-2
6. Recommendations

Would you recommended buying a tube processing machine made by BLM S.p.A. / ADIGE S.p.A. / ADIGE-SYS S.p.A. to another company?

 
NO
YES
7. Customer Data
 
Name
 
Function
 
Company name
 
Customer Code (if known)
 
E-mail (if you would like to receive blmgroup.com news)
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