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BLM GROUP machine installation survey

Thank you for taking part in this survey.

Where required, please indicate:

  • the level of importance - rating from 1 (inadequate) to 5 (excellent)
  • the level of satisfaction or probability - rating from 1 (very dissatisfied) to 10 (very satisfied)
Country and machine
*  
Choose your country:
*  
Choose the machine that was installed:
1. Machine installation

Please indicate your level of satisfaction for the following items related to the installation of your BLM equipment (rate each item from 1 (inadequate) to 5 (excellent))

 
Timeliness and thoroughness of the machine installation
5
4
3
2
1
 
Quality of the documentation and of the materials supplied
5
4
3
2
1
 
Acceptance testing and production start up
5
4
3
2
1
 
Training in using the machine and technological information
5
4
3
2
1
 
Programming software training
5
4
3
2
1
 
Training for any customised equipment
5
4
3
2
1
 
Suggestions
2. Information supplied

Please indicate your level of satisfaction of the installation information provided (rate each item from 1 (inadequate) to 5 (excellent))

 
Information on machine positioning, infrastructure and required connections
5
4
3
2
1
 
Information on project scheduling, tasks and the arrival of the technicians
5
4
3
2
1
 
Information on the contents and on the use of the documentation supplied with the machine
5
4
3
2
1
 
Information on routine and special maintenance of the machine
5
4
3
2
1
 
Tutorials available on the machine control
5
4
3
2
1
 
Suggestions
3. Technical staff

Please indicate your level of satisfaction with the BLM  installation technicians (rate each item from 1 (inadequate) to 5 (excellent))

 
Technical expertise and ability to fulfil your needs
5
4
3
2
1
 
Courtesy and helpfulness
5
4
3
2
1
 
Tidiness and cleanliness during and after the installation
5
4
3
2
1
 
Suggestions
*  
4. Areas for improvement

Indicate the aspects where you would most like to see improvements (Select no more than 3 aspects)

Timeliness and thoroughness of the machine installation
Quality of the documentation and of the materials supplied
Acceptance testing and production start up
Training in using the machine and technological information
Programming software training
Training for any customised equipment
Information on positioning, infrastructure and required connections
Information on project scheduling, tasks and the arrival of the technicians
Information on the contents and on the use of the documentation supplied with the machine
Information on routine and special maintenance of the machine
Technical expertise and ability to fulfil your needs
Courtesy and helpfulness
Tidiness and cleanliness during and after the installation
Tutorials available on the machine control
5. Satisfaction with the service provided

How satisfied are you with the machine installation service provided?

(Give a score from 1 to 10 where 1 = not at all satisfied to 10 = very satisfied)

 
10
9
8
7
6
5
4
3
2
1
6. Recommendation to another company

How likely would you be to recommend the BLM GROUP to another company who is interested in tube fabrication equipment ?

(Answer the question providing a rating from 1 to 10, where 1 = not at all likely and 10 = extremely likely).

 
10
9
8
7
6
5
4
3
2
1
7. Customer Data

As a token of our appreciation for your participation in this survey your name will be entered into a drawing to win an iPad Air 2.

To enter the prize drawing, please provide us with the following information.

The winner will be contacted directly by a member of BLM GROUP.

Please read the Privacy Policy page for more information on personal data management.

 
First name
 
Last name
 
Title
 
Company name
 
Serial number of machine installed
 
Do you wish to be contacted by our service department?
No
Yes
 
Newsletter subscription

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